Airline sold my seat after I already checked in - is this legal?

Airline sold my seat after I already checked in – is this legal?

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Hello,

I tested positive for covid the day I was flying. I had booked on the same booking 3 tickets (me and my parents) and when I tried to check them in (online) there was no way to do the check-in only for them, I had to check-in for all the passengers in that booking.

Also, I checked the refund policy and, as expected, I couldn’t get a refund.

My parents told me someone was seating at my seat on that flight.

Is it allowed to not give refunds but sell a ticket for the same seat twice making twice the money? My mother probably told them when she was dropping her luggage that I wouldn’t fly but I am still surprised they could give my seat away without verifying with me (no emails or notifications in the app) just because a lady told them I wouldn’t fly.

Has anything like that happened to anybody else? How likely do you think it is to get a refund?

The flight was within the European Union by the way.



4 thoughts on “Airline sold my seat after I already checked in – is this legal?

  1. If you no-show, your ticket is canceled and you don’t have a seat on the flight. The airline is of course perfectly welcome to clear a standby customer into an unused seat, or permit another passenger to change seats into a vacant one.

    It depends on the airline, but the general policy is that if you no-show a non-refundable ticket, the coupon value is forfeit. Many carriers would have let you retain the full value of the coupon (for future travel on that carrier) if you canceled before departure, but it would depend on the operating airline, ticketing agency or airline, and ticket type.

  2. Happens all the time. If seats are open after the flight boards and there are people on the standby list, the airline will fill the seats.

    Whether the seats open were always open or someone who checked-in but missed the flight (ie you) is irrelevant.

  3. If you’re a no show for the flight then why couldn’t the airline use your seat to help someone else?

  4. airlines aren’t gonna fly empty seats if it can have a butt in it. They expect people to not make it and routinely oversell ticket

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