Comments on: Baggage fiasco https://air-traffic-control.com/travels/baggage-fiasco/ All about air traffic, planes and travels Tue, 27 Jan 2026 22:28:40 +0000 hourly 1 By: dragonakai https://air-traffic-control.com/travels/baggage-fiasco/#comment-31 Sat, 09 Jul 2022 19:07:57 +0000 http://air-traffic-control.com/travels/?p=42#comment-31 Not much to offer other than similar lost bags experience with KLM (merged with AF so same airline). Short transfer ar Schiphol last week so clearly the bags are there, missed the connection. However did the PIR etc and there is zero service, no info. Phone line is never answered (I mean never) and on messenger they shared generic info before stating they cannot (will not?) contact their baggage department. Literally wait and see. To make it worse we’ve had to buy a week’s worth of clothing, toiletries, essentials etc (so far) and KLM have said they are unlikely to refund this. An absolute shitshow.

Major EU airports are a bit of a clusterfuck right now, sure, but the complete lack of customer service is truly awful.

I hope that they’re working through a massive backlog of luggage in a warehouse somewhere, are overwhelmed with complaints and just leaving baggage staff to chip away at it, so will eventually get our bags back. But not counting on it.

Don’t fly KLM, and more generally pack as much in hand luggage as possible…

]]> By: williAm https://air-traffic-control.com/travels/baggage-fiasco/#comment-30 Sat, 09 Jul 2022 19:06:14 +0000 http://air-traffic-control.com/travels/?p=42#comment-30 I’m in the same boat as you. mine was Venice to CDG to IAD. about half the people in my flight didn’t get their luggage. calling doesn’t help we can only hope for the best. I have an air tag in my luggage and according to the tracker its currently at le kube next to CDG. altho it worries me that world tracker is not showing anything and its saying we are still tracing your luggage.

]]> By: quwerty https://air-traffic-control.com/travels/baggage-fiasco/#comment-29 Sat, 09 Jul 2022 19:05:55 +0000 http://air-traffic-control.com/travels/?p=42#comment-29 Not much to offer other than similar lost bags experience with KLM (merged with AF so same airline). Short transfer ar Schiphol last week so clearly the bags are there, missed the connection. However did the PIR etc and there is zero service, no info. Phone line is never answered (I mean never) and on messenger they shared generic info before stating they cannot (will not?) contact their baggage department. Literally wait and see. To make it worse we’ve had to buy a week’s worth of clothing, toiletries, essentials etc (so far) and KLM have said they are unlikely to refund this. An absolute shitshow.

Major EU airports are a bit of a clusterfuck right now, sure, but the complete lack of customer service is truly awful.

I hope that they’re working through a massive backlog of luggage in a warehouse somewhere, are overwhelmed with complaints and just leaving baggage staff to chip away at it, so will eventually get our bags back. But not counting on it.

Don’t fly KLM, and more generally pack as much in hand luggage as possible…

]]> By: Garret123 https://air-traffic-control.com/travels/baggage-fiasco/#comment-28 Sat, 09 Jul 2022 19:05:37 +0000 http://air-traffic-control.com/travels/?p=42#comment-28 I’m in the same boat as you. mine was Venice to CDG to IAD. about half the people in my flight didn’t get their luggage. calling doesn’t help we can only hope for the best. I have an air tag in my luggage and according to the tracker its currently at le kube next to CDG. altho it worries me that world tracker is not showing anything and its saying we are still tracing your luggage.

]]> By: dragonakai https://air-traffic-control.com/travels/baggage-fiasco/#comment-27 Sat, 09 Jul 2022 19:05:17 +0000 http://air-traffic-control.com/travels/?p=42#comment-27 No one can predict what will happen with your bag, but it’s not like the mountains of delayed luggage are going to be taken to a landfill. They’ll all eventually be shipped somewhere.

Two important things regarding checked luggage… Be sure the bag is clearly tagged in a couple of places with your name/email/cell contact info, and never put anything of value in checked luggage.

Good luck.

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